The following describes which services memtime offers and which personal data are processed in the process.
The communication of all our services always takes place in HTTPS (SSL-encrypted).
Registration of an account or user
is required for memtime software, customer portal, communication with the customer.
- E-mail address (authentication and communication)
- Password (authentication; stored as hash value)
- User ID (identification in all memtime services)
- Machine ID (identification of the device, creation of tokens/refresh tokens).
Access to this data is granted to selected memtime IT administrators.
Payment data for memtime services
is required for memtime software, customer portal, communication with the customer.
- Cardholder
- Email address
- Customer ID
- Order ID
- Account details
- Credit Card Details
- Credit Card Expiry Date
- CVC Code
- Date/time/amount of transactions
- Place
- Billing Recipient
- Billing address
Billing data is processed by CHARGEBEE INC. and DATEV eG.Payment data is processed by Stripe Inc. and CHARGEBEE INC. according to the PCI DSS standard.
memtime Cloud
Required for user authorisation and storage of log files
- Email address
- Password
- User ID
- Refresh Token
- Chargebee Subscription ID (to query whether a valid memtime user licence is available)
- Logs Files on events and errors of the memtime software (do not contain any personal data)
memtime Connected Apps
Is required if the user wants to exchange data with other software providers.
Access data to external providers and data imported from external providers are generally only stored on the user's respective device.
An exception are connections to time recording in ERP or project management systems. A connection to these systems usually requires the memtime middleware in the memtime Cloud to translate the data structures between the memtime app and the connected system. The user authorises memtime to access these systems on his behalf. This authorisation is stored in encrypted form in the memtime Cloud. memtime employees have neither access to the access data in the middleware nor to the third-party systems.No personal data is stored in the logs of the middleware.
memtime Support
is required to receive technical support or to provide feedback to the memtime team.
- Email address
- User ID
- Account ID
- Operating System Version
- memtime App Version
- memtime App Settings
- CPU information of the device used
In cases of technical support, the user has the option of transmitting his log files and database to memtime Support via the memtime App. This is voluntary and can only be done by the user. At memtime, only the support employee in charge of the respective support case has access. The data is deleted once the support case is closed.
memtime App
is installed on the user's computer and used for time recording.
The memtime App records the activities that take place on the respective device via the memtime Tracking Core programme and stores these exclusively locally in a database.
